Our student offer is based on 25 years’ of experience and continued deep research into what students want. We focus on three key areas our students consistently tell us matter most to them:
- Getting settled in
- Feeling safe and secure
- Knowing someone’s there if you need them
We tailor our services to meet these needs and provide a Home for Success to a diverse range of students, and we know we are getting it right: 94% of student’s say they are satisfied with our service and accommodation.
Getting settled in
Every student is different, and we provide a home for a widely diverse range of students. We’ve used our more than 25 years’ experience, and insight gained from deep research to create places to live where all students can feel at home, whatever their background and future aspirations. This has also inspired how we help students settle in.
Before students come to live with us, they will receive our carefully formulated welcome communications, developed directly from student. This includes content from our peer-to-peer blog website, The Common Room, the MyUnite app download and information about the area they are moving to.
The Common Room is a digital platform with engaging articles, mostly written by students for students. It follows the academic year, focusing on safety, wellbeing, life skills and positive mental health.
The MyUnite app allows students to talk with their future flat mates before moving in through uChat, helping to alleviate the worry students have told us they face when moving somewhere new. It also includes arrival information about their room, their flat, local area, plus details of support services such as GP, Nightline and student services at their university.
Once living with us, the app also allows students to:
- Request 24-hour emergency help
- Log maintenance requests and follow status updates
- Report noise issues confidentially
- Reserve and pay for washing machines and driers in their accommodation, including information on how to use the appliances
We employ Student Ambassadors to assist on first day check-ins, and to help students settle in and make friends from day one. The Ambassadors also organise events, from welcome parties to film nights to help build social relations within a building, and help spot students who may need to be referred to university services.
Feeling safe and secure
Our in-house professional safety team help to maintain a safe home and promote personal safety for your students. Our buildings are designed to be safe and welcoming, with CCTV which can be remotely viewed by our 24-hour, 365 days emergency control centre.
The on-site security teams carry our proactive patrols, emergency response plans, incident recording and work with local support services. They ensure rules are consistently enforced, expecting all residents to behave considerately and respectfully to both people and property, to minimise noise after 11pm and to adhere to our strict no-drugs policy.
Knowing someone’s there if you need them
We work hand-in-hand with student services teams at each of our partner universities, to ensure students know what support is available to them at the point of need.
All our front line staff are trained in active listening and ‘Service Style’, which is based on the core principles of Connect, Act, Respect and Encourage – CARE. In addition, students receive a bespoke signposting and information service in their property that includes pathways to appropriate support within their university and in the community. We have trained Mental Health First Aiders in every city.
We also partner with Nightline, so every student living with us has access to a valuable student-to-student listening service.
Our buildings are kept to the highest standards through our eight-year lifecycle programme. Our rooms offer high quality study spaces, high speed Wi-Fi, on-site maintenance, 24-hour security and contact centre and fortnightly kitchen and bathroom cleaning.