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Social inclusion & wellbeing

We have a strong track record of supporting the health and wellbeing of our students and are committed to doing the same for our staff – we want to create an environment that enables them all to thrive, while being their true selves.

Wellbeing and inclusion

We are committed to creating safe, welcoming and inclusive communities for our students, and are driven by our values, culture and a determination to develop a diverse and inclusive organisation.

We work in a way that is designed to help students feel safe and secure in their accommodation. Well-trained teams, including a network of welfare champions and resident ambassadors, are on hand across our properties to build a vibrant student community and provide a vital safety net if required.

We know that having a team that is engaged and feels supported and looked-after is critical to making sure we can deliver on this. We want to do more to provide interesting career pathways within our organisation and to ensure opportunities for progression are available for all. We are focused on greater representation of gender and ethnicity in senior positions and creating a more diverse workforce across our organisation, where everybody feels valued and engaged. We believe that creating a more inclusive business improves conditions for everyone, not just for those who are under-represented, and will deliver long-term value for business and society.




Rise in eating disorders in students

New research by Unite Students, the UK’s largest provider of student accommodation, shows a rise in the number of university applicants suffering with eating disorders and other mental health conditions.


  • We aim to improve employee engagement.
  • We aim to reduce employee turnover and abstenteeism.
  • We look to increase successful outcomes from student wellbeing interactions.
  • Achieve a 50/50 gender split in the Unite leadership team by the end of 2023.
  • Filling 60% of managerial roles internally by the end of 2023.
  • Make sure minority groups are fairly represented in employees and management by the end of 2024.
Connecting students digitally

Today’s students are the first true digital generation. Our MyUnite app helps them feel confident and connected, before and during their stay. It allows us to get them settled, to be there when they need us, and feep them safe. During the pandemic, the app has provided the key channel for automated communications to students and their flatmates while self-isolating, ensuring they remain connected.

The uChat feature provides a safe, secure and moderated chatroom for students to meet prospective flatmates. It enables them to contact the people they are going to be living with before they arrive and their accommodation, get answers to questions and alleviating some of the anxiety ahead of check-in day. This year we also offered chat rooms to whole floors, and for groups of students living in self-contained studios.

When living with us, students use the app to access and pay for services such as laundry, log maintenance requests, report complaints about noise or to access 24-hour help if they get locked out. They can also opt to receive notifications, for example when a parcel is delivered.